Return & Exchange Policy

At Richtag Clothing, we strive to offer the highest quality apparel and an exceptional shopping experience. If you are not completely satisfied with your purchase, we are here to assist you with a quick and seamless Return & Exchange process.

Key Policy Highlights

  • 7-Day Claim Window: You have 7 days from the date of delivery to request a return or exchange.

  • Company Error (Faulty / Wrong Item): Full refund offered.

  • Customer Size Issue / Mind Change: Exchange only (no refund).

Detailed Policy Breakdown

1. In Case of Company Error (Full Refund)

If you received:

  • A damaged or defective item

  • The wrong size or wrong product sent by mistake from our warehouse

  • Defective fabric or stitching issues

Resolution: We will issue a Full Cash Refund or dispatch a fresh replacement without any additional charges.

  • Note: You must provide photo or video proof showing the issue within 7 days of delivery. Once approved, the refund will be transferred via Bank Transfer, JazzCash, or EasyPaisa within 3–5 working days of receiving the returned item.

2. In Case of Size Issue or Customer Preference (Exchange Only)

If you wish to exchange an item because:

  • The size does not fit as expected (ordered wrong size)

  • You prefer a different color or product

Resolution: We offer an Exchange Only. Cash refunds will not be issued for size issues or changes of mind.

  • The customer will need to send the item back to our warehouse.

  • Standard delivery charges for dispatching the new replacement item will be paid by the customer.

Conditions for Return & Exchange

To be eligible for a return or exchange:

  1. The item must be unused, unwashed, and unworn.

  2. The product must be in its original condition with all brand tags, labels, and original packaging intact.

  3. Requests submitted after 7 days of delivery will not be entertained.

How to Initiate a Return or Exchange

  1. Contact our support team via WhatsApp or Email within 7 days of receiving your order.

  2. Provide your Order ID along with clear photos/videos of the product (if damaged/faulty) or state your required size for exchange.

  3. Our support representative will guide you with the simple step-by-step return process.