Privacy Policy

At Richtag Clothing, accessible from one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Richtag Clothing and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

1. Information We Collect

When you visit or make a purchase from Richtag Clothing, we collect certain information to fulfill your orders and provide a seamless shopping experience:

  • Personal Information: Name, shipping/delivery address, billing address, phone number, and email address.

  • Order Details: Products viewed, items added to cart, purchase history, and payment method details (e.g., Cash on Delivery or online payment references).

  • Device & Analytics Information: IP address, browser type, device type, time zone, and how you interact with our website (via cookies and tracking technologies).

2. How We Use Your Information

We use the collected information for various business purposes, including:

  • Order Fulfillment: Processing and shipping your orders, sending order confirmations, and providing updates via SMS, WhatsApp, or email.

  • Customer Support: Responding to your inquiries, returns, exchanges, or customer service requests.

  • Marketing & Communication: Sending promotional offers, new collection announcements, or personalized ads (via Meta/Facebook Ads or Google) if you have opted in.

  • Website Optimization: Improving our website layout, performance, user experience, and security against fraud.

3. Sharing Your Information

We respect your privacy and do not sell or rent your personal data to third parties. We only share necessary information with trusted service providers to run our operations, such as:

  • Courier & Logistics Services: Sharing your delivery address, name, and phone number with courier partners to dispatch your orders.

  • Payment Processors: Secure third-party gateways to process online payments safely.

  • Analytics & Advertising Tools: Tools like Meta Pixel and Google Analytics to help us understand web traffic and deliver relevant ads.

4. Cookies & Tracking Technologies

Richtag Clothing uses 'cookies' to store information including visitors' preferences and the pages on the website that the visitor accessed or visited. This information is used to optimize the user experience by customizing our web page content based on visitors' browser type and other information.

You can choose to disable cookies through your individual browser options.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

Depending on your location, you have the right to:

  • Access, update, or correct the personal data we hold about you.

  • Request the deletion of your personal information from our system.

  • Opt-out of marketing communications at any time by clicking "unsubscribe" or contacting us directly.